International Patients

What to know before you come

1. Identification & Registration

   Please bring a valid passport or government-issued identification document for registration.

   • Full name as stated in your passport
   • Passport or ID number
   • Nationality
   • Date of birth
   • Contact number
   • Address in Malaysia, if applicable
   • Emergency contact or next of kin

2. Medical & Dental Information

   Please provide accurate information about your:

   • Medical and dental history
   • Existing medical conditions
   • Current medications
   • Known allergies
   • Previous dental treatment or complications
   • Pregnancy status, where clinically relevant

   This information helps our dental team provide safe and appropriate care.

3. Language & Communication

   If you require language assistance, please inform our staff during registration. Our team may use a translation service or interpreter where appropriate.

   Before treatment, you should understand the proposed procedure, relevant risks, alternatives and applicable fees.

4. Treatment Consent

   Before treatment, our dental team will explain the proposed treatment and obtain the required consent.

   For certain procedures, a written or electronic consent form may be required.

5. Dental X-rays & Investigations

   Where clinically required, dental X-rays or other investigations may be recommended.

   Please inform our dental team if you are pregnant or may be pregnant before undergoing any X-ray examination.

6. Fees & Payment

   Applicable charges may include consultation, treatment, X-ray, medication and laboratory fees, depending on the services required.

   • A RM200 deposit may be required before treatment or procedures, according to clinic policy
   • International patients may be required to settle any outstanding balance on the day of treatment

   For extensive or multi-stage treatment, a treatment plan and estimated fees may be provided before treatment.

7. Emergency & Urgent Dental Care

   Dental emergencies will be assessed according to the urgency of the patient’s condition, regardless of nationality.

   For urgent conditions such as severe dental pain, significant swelling, dental trauma or uncontrolled bleeding, please inform our staff immediately upon arrival.

8. Privacy & Confidentiality

   Your personal, medical and dental information will be handled confidentially and in accordance with applicable requirements and clinic policies.

   Please ensure that the contact information provided is accurate so that we can reach you regarding appointments, treatment or follow-up care.