International Patients

What to know before you come

1. Identification & Registration

   Please bring a valid passport or government-issued identification document when registering.

   • Full name as stated in your passport
   • Passport or identification number
   • Nationality
   • Date of birth
   • Contact number
   • Address in Malaysia, if applicable
   • Emergency contact or next of kin

   Please ensure that all information provided is accurate and up to date.

2. Medical Information

   Please provide accurate information about your:

   • Medical history and existing health conditions
   • Current medications
   • Known drug allergies
   • Previous hospitalisation or surgery, where relevant
   • Relevant previous medical investigations or treatment
   • Pregnancy status, where clinically relevant

   This information helps our healthcare team provide safe and appropriate care.

3. Language & Communication

   If you require language assistance, please inform our staff during registration. A suitable interpreter or translation tool may be used where appropriate.

   Before any non-emergency treatment or procedure, you should understand the proposed treatment, relevant risks, alternatives and applicable charges.

4. Consent

   Before treatment or procedures requiring consent, our healthcare team will explain the proposed treatment and relevant information.

   You will have the opportunity to ask questions, and the required consent will be obtained before proceeding.

5. Charges & Payment

   Applicable charges may include:

   • Consultation fees
   • Medication charges
   • Laboratory investigation fees
   • X-ray or diagnostic charges
   • Treatment or procedure charges
   • Other applicable healthcare charges

   For treatments involving multiple stages or significant costs, an estimated cost may be provided before proceeding. Please settle any applicable charges according to the clinic’s payment policy.

6. Urgent & Emergency Care

   Patients requiring urgent medical attention will be assessed according to the urgency of their condition, regardless of nationality. If you have a serious or urgent medical condition, please inform our staff immediately upon arrival.

   Where necessary, patients may be referred or transferred to an appropriate hospital or healthcare facility for further management.

7. Privacy & Confidentiality

   Your personal information, medical records and investigation results will be handled confidentially and in accordance with applicable Malaysian requirements and clinic policies.

   Please ensure that the contact information provided is accurate for appointment and follow-up purposes.

8. Before Your Visit

   Please bring:

   • Valid passport or identification document
   • Relevant medical records or previous investigation reports, if available
   • List of current medications
   • Information about known allergies
   • Emergency contact details