How your bill is settled, what we accept at the counter, and what happens if an insurance approval is still pending when you are ready to leave.
Once your consultant confirms you are fit for discharge, the bill takes about an hour to prepare. The ward staff will get your discharge papers, reports and medication ready at the same time.
What we accept
Cash
VISA
Mastercard
American Express
Debit card
Online transfer
QR Pay
Insurance Guarantee Letter (GL) from an approved panel
Some services also accept e-wallets and instalment plans. Please confirm with the billing counter, as accepted methods can differ by service and by promotion.
Settling your bill
Paying by cash or card
The straightforward route, and the fastest way to be discharged.
Your bill is prepared once the consultant confirms discharge — about an hour.
Ward staff prepare your discharge papers, medication and reports.
Settle at the billing counter by any of the methods above.
You receive your discharge notification, investigation report, prescription and medication.
Tell your consultant if you need a medical certificate.
Please vacate the room promptly once the bill is settled, in consideration of other patients waiting.
Paying with insurance
If you are covered by a panel insurer, we bill them directly — but approval takes time, and that time is not always over before you are ready to go home.
Discharge is subject to your insurer's processing time.
If you want to leave before approval comes through, you may leave a deposit equal to the outstanding bill.
The deposit is refunded in full once your insurer approves.
If the insurer declines, the bill is settled by cash or card.
If the approved amount is less than the final bill, you pay the difference.
Always ask for the original copy of your bill. You will need it for any claim you make yourself.
Frequently asked questions
Cash, VISA, Mastercard, American Express, debit card, online transfer and QR Pay, along with an insurance Guarantee Letter from an approved panel.
Selected e-wallets and instalment schemes are available for some services. Please confirm with the billing counter when you book.
Yes. PMCK works with selected insurers, third-party administrators and corporate panels.
Before admission, please verify your panel status with your insurer, obtain a Guarantee Letter where one is required, and bring your insurance documents to registration.
Approval remains subject to your insurer's own policy terms.
For an approved package, the price is fixed as listed and the inclusions are set out in advance.
Where treatment goes beyond what the package covers, additional charges may apply. You will be given an itemised bill, and we will tell you before proceeding wherever it is possible to do so.
The final bill reflects the clinical findings and the services actually provided.
Our billing counter can help with bills, package enquiries and payment arrangements. You can also call the hospital's main line and ask to be put through.
More on paying for your care
For billing enquiries, please contact our billing counter or call +604-734 2888.
