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International Patients

Coming to Alor Setar for treatment — what we arrange before you fly, what happens while you are here, and how follow-up works once you are home.

Our Patient Relations team looks after international patients from the first enquiry through to follow-up after you have flown home. Here is what to expect at each stage, and what we will need from you.

Your journey with us

  1. Before you travel

    Once your appointment with the specialist is confirmed, we send you a written summary so nothing is left to guess at.

    • How to get here, and transport arrangements
    • An estimated treatment plan — what happens before the consultation, how long treatment takes, and the recovery period
    • The medical reports, certificates and previous test results we will need from you
    • Consultation fees, treatment charges and any deposit

  2. Visa and documents

    Where your visa application needs it, we can issue an official invitation letter. Any fee and the signing arrangements are set out in our policy.

    • Medical documents should be in English or Bahasa Melayu, the languages used in Malaysian medical practice
    • Translation and notary services can be arranged for a small fee, subject to availability

  3. Travel and accommodation

    Please book your travel and accommodation in advance, and allow a few spare days in case recovery takes longer than planned.

    • We can suggest accommodation near the hospital

  4. Your treatment

    During your stay you are looked after by a multidisciplinary medical team and our support staff, working to established clinical standards.

  5. After you go home

    Care does not stop when you leave the country.

    • A teleconsultation or remote follow-up can be arranged before you fly, subject to your specialist's availability
    • Your medical records can be given to you to take home, or couriered to you or your insurer

Talk to our Patient Relations team

One team handles international enquiries from start to finish. Send your reports and questions here and we will come back to you.

Telephone
+604-734 2888
Email
pmc@putramedicentre.com.my
Address
888, Jalan Sekerat, Off Jalan Putra,
05100 Alor Setar, Kedah, Malaysia
Hours
8:30am – 5:00pm, Malaysian time (GMT+8)

Our commitment

We aim to give international patients a reliable and professional experience at every stage — from the first email to the last follow-up call.

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