PMCK Berhad under its subsidiary is subject to the personal data protection principles under the Personal Data Protection Act 2010 (hereafter referred to as PDPA) with effect from 15th November 2013, which regulates the processing of personal data in commercial transactions. The terms “personal data”, “processing” and “commercial transactions” shall have the meanings defined in the PDPA.

It is obligatory for you to provide us with your personal data. Failure to provide such personal data may result in us being unable to process and/or disclose your personal data for the purposes set out in item (C) below. This Personal Data Notice applies to any individual whose personal data is processed by Putra Medical Centre. We wish to inform you how your personal data is being processed by and on behalf of PMCK Berhad.

A) Source of the Personal Data

Your personal data is collected from a variety of sources, including information you provide to us, information obtained from third parties, and information available in the public domain.

B) Description of the Personal Data

Your personal data processed by us may include, where relevant, the following: – name, date of birth, identity card or passport, name of employer/company, home and office address, telephone/hand phone number, facsimile number, email address, occupation, age, gender, marital status, weight, height, photos, race, nationality, religion, family and/or next of kin information, medical check-up result, medical record, Medical Report No. (MRN), medical report, diagnosis, personal health information, investigation result, insurance details and any other personal data required for the purposes set out in item (C) below.

C) Purposes of the Personal Data

Your personal data may be processed for the following purposes, where relevant:-

1. For medical and healthcare services.
2. To facilitate the patients personal needs (i.e. extension of stay for health tourists).
3. To establish and manage medical records and medical reports.
4. To facilitate payment process relating to the patients.
5. To institute debt recovery proceedings against defaulters.
6. To report the personal data to the relevant authorities and/or third parties under the governing laws relevant to the healthcare industry.
7. To market and advertise products and services.
8. To administer and respond to request, queries, complaints and legal issues.
9. To facilitate human resource management activities relating to employees.
10. For submission and registration of relevant forms, licenses to the relevant authorities and/or parties under the governing laws relevant to the healthcare industries.
11. To share personal data for the purpose of banking facilities, signing of legal and accounting documents.
12. For any other purposes that is incidental or in furtherance of the above purposes.

D) Disclosure of the Personal Data

Your personal data may be disclosed to the following parties, where relevant:-

1. Healthcare professional (as defined in PDPA)
2. Government agencies, local authorities, non-government agencies
3. Employers, paying and insurance agents
4. Debt collection authorities and agencies
5. Financial institutions
6. Legal firms
7. Auditors
8. Vendor/Contractor
9. Other private and public hospitals
10. Other healthcare providers
11. Training providers
12. Family and next of kins
13. Other parties as may be required by law, court, regulator or legal processes
14. Other parties as may be permitted under the laws of Malaysia
15. Any other person which Putra Medical Centre may deem necessary

E) Access and Update the Personal Data

We shall do our best to ensure that the personal data we hold about you is accurate, complete, and up-to-date. If there are any changes to your personal data or if you believe that the personal data is inaccurate, incomplete, or not up-to-date, please contact us so that we may take steps to update your personal data.

You have the right to access your personal data. If you wish to request access to your personal data, please contact us. We recommend that any request for access to personal data held by PMCK Berhad be submitted in writing. We may also take steps to verify your identity before processing your request for access to your personal data.

In accordance with the PDPA:

• • Depending on the information requested, we may charge a fee in accordance with the First Schedule (Regulation 2) of Personal Data Protection [Fees] Regulations 2013 for processing your request for access; and
  • We may refuse to comply with your request to access or make a correction in accordance with PDPA.

F) How to Contact Us

If you have any queries or complaints regarding your personal data, please contact us using any of the following methods:-

Address:

PMCK Berhad

Putra Medical Centre, 888, Jalan Sekerat, Off Jalan Putra, 05100 Alor Setar, Kedah Darul Aman, Malaysia.

General Line:

Telephone Number: +604-734 2888 | +6011-1052 3600 | +6011-1052 3688

Fax: +604-734 8882

Email Address: pmc@putramedicentre.com.my