What to bring, what to expect on the ward, and when you can visit.
Coming into hospital is easier when you know what happens next. Whether your admission is planned or an emergency, here is what to bring, what a day on the ward looks like, and when your family can visit.
Visiting hours
General ward10:00am – 10:00pmOne visitor after hours, with a pass.
High Dependency Unit (HDU)12:00pm – 2:00pm
5:00pm – 9:00pmOne person at a time. No children.
Between 10:00pm and midnight, one visitor may enter the general ward after registering with security for a visitor pass. The pass shows the room number you are visiting.
Before and during your stay
What happens during a visit
The usual sequence for an outpatient appointment.
Registration
Consultation with your doctor
Investigations, if any are needed
Review and discussion of the results
Payment and discharge
For surgery the sequence is longer: pre-operative assessment, admission, the procedure, recovery, then discharge planning.
Getting here
Traffic in Alor Setar can be heavy at peak hours, and during festive periods such as Chinese New Year and Hari Raya. Please allow extra time.
20 minutes from Alor Setar Airport
15 minutes from the Alor Setar Utara toll plaza on the PLUS Expressway
10 minutes by car from Alor Setar railway station
Car parking is available on site, with valet service
What to bring
An admission kit with basic toiletries is available on request, and replaced as needed — you are welcome to bring your own instead.
Underwear, slippers and a set of clothes to go home in — the hospital provides a gown for your stay
Your own medication, if your PMC doctor confirms you should keep taking it
A mobile phone and charger, at your own risk
What to leave at home
Jewellery, electronics and large sums of cash
Food or fruit with a strong smell, such as durian
Alcohol of any kind
The hospital cannot be responsible for valuables brought onto the ward.
A day on the ward
The unit nurse will welcome you and show you around your room. Your doctor and nurse will agree a plan of care with you, and dietary advice is given where the medical team thinks it is needed.
The day starts between 5:00am and 6:00am with a wash and bed preparation
Housekeeping keep the room clean through the day
Meals are served to schedule
Lights out at 10:00pm
If you are having surgery
Your consultant will take you through the procedure in detail. You or a family member will be asked to read, understand and sign a consent form, and the anaesthetist will carry out a pre-anaesthesia check.
You will need to fast the night before, including water
Your doctor may ask for a bowel preparation beforehand
The surgical site is shaved or clipped and marked, where that applies
Contact lenses, prosthetics, dentures and jewellery are removed
Staying with a patient
In a multi-bedded room, one person may stay overnight with the patient.
No companions in the High Dependency Unit, labour ward, operating theatre recovery or other critical areas — visits are allowed at set times
If a patient moves to one of those areas, their companion should vacate the room straight away
Once the patient is well enough to return to the ward, the companion may stay again
Infection prevention
We follow infection control practice closely. Our infection control team monitors hospital-associated infection and antibiotic use against national and internationally accepted protocols.
If you have any special requirements you would like to discuss before your stay, please contact customer care well in advance.
Transfers from another hospital
We accept inter-hospital transfer requests, subject to bed availability, specialist availability and clinical suitability. Our clinical team assesses each case and advises.
Call us to arrange a transfer — urgent cases are coordinated by phone
Transport charges depend on the circumstances, so please ask for a figure before you arrange anything
Where you already have a confirmed surgery booking or an approved appointment with us, transport can often be arranged without an additional levy
Patient's rights
Patients and their families at Putra Medical Centre are entitled to the following.
Healthcare and treatment given with care, consideration and respect, without discrimination of any kind
To know the identity of your doctor and the staff attending to you
Safe medical services, and a second opinion on your treatment
An itemised bill for all charges incurred, on request
To make decisions about your own care, including to leave against medical advice and accept responsibility for doing so
Consent from a parent or guardian before any procedure on a minor
To suggest improvements to our services, directly or through the suggestion box
To have your personal belongings kept safely
To donate organs, with your family's consent or as a registered donor
You may also need
If there is anything else you would like to ask before your stay, please call +604-734 2888.
