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Putra Medical Centre Alor Setar’s Role In Shaping Healthcare In Malaysia

March 2025

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Putra Medical Centre Alor Setar’s focus on proactive measures is a defining virtue of our approach to healthcare. As we set our sights on greater horizons for the seasons ahead, our dedication to bespoke care and the wellbeing of the community remains unwavering. Our longstanding journey reflects not only our growth but also our integral role in shaping the future of healthcare in our beloved Malaysia.

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Dato Dr. Lim’s Mother used to have to travel to Penang on a moped just to seek for medical treatment. This real-life experience inspired the good doctor to build a medical centre here in Kedah for the people.

ORIGINS AND MISSION

Driven by the vision to deliver quality and compassionate healthcare to the community, Putra Medical Centre opened our doors in Kedah’s Alor Setar thirty years ago. Our principal founder, Dato’ Dr. Lim Kim Huat was inspired to establish this very hospital during his university years way back in the 1970s. He recognised a pressing need for accessible healthcare in Malaysia, particularly in underserved areas. His commitment to preventive care stems from this sincere motivation and the belief that everyone deserves access to superior medical attention. Having been in the space for three decades now and as we prepare to reel in this milestone anniversary, our organisation remains steadfast in our mission.

Growth and Evolution

Over the years, PMC has evolved from a small clinic into a full-fledged healthcare facility offering an expansive range of medical services. Our hospital has consistently embraced innovation to enhance patient care and increase community engagement. Our founder’s emphasis on preventive care continues to shape our brand identity and PMC culture. Under his guidance, this hospital has implemented numerous health initiatives, including free health screenings and community workshops aimed at raising awareness around non-communicable diseases as well as various other critical areas.

With the promise to treat every individual with love, dignity, and respect, PMC Alor Setar’s bespoke amenities and devoted healthcare professionals work in tandem to offer care to the highest standards. At the heart of our success lies a deep-rooted reverence for our core values. Embracing the philosophy that all life is precious, our patient-centred credo is evident in every aspect of the hospital’s operations.

Putra Medical Centre stands tall as a beacon of care in Alor Setar, with our ‘Life is Precious’ philosophy.

From the dedicated medical professionals who go above and beyond to ensure patient wellbeing to the premium facilities designed to provide the best patron experience, our motivations remain tied to the patient journey. This commitment is exemplified via initiatives like our year-end Happy Holidays campaign and recent Chinese New Year rollout which featured free health screenings and discounted medical tests; our Diabetes Day execution helped drive awareness over prevention and management.

PMC has evolved from a small maternity centre to a medical facility offering a wide range of services.

Vision For The Morrow

PMC Alor Setar’s vision for the future of healthcare in Malaysia is ambitious and forward-thinking. In earnest, our strategy includes embracing digital transformation, expanding our preventive healthcare initiatives, and empowering employees to deliver superior care. This vision is underpinned by a deep understanding of the evolving needs of the local population and a dedication to providing accessible, affordable, and high-quality healthcare services to all. People-centricity is at the fore of all we achieve.

Investments In Innovation

Our contributions to the local healthcare landscape are significant and far-reaching. The hospital has consistently invested in cutting-edge technologies and innovative treatments, ensuring that patients have access to the latest advancements in medical care. PMC boasts state-of-the-art facilities, ground-breaking treatments, and a team of medical professionals dedicated to pioneering new frontiers in healthcare. This dedication is coupled with a comprehensive range of specialised medical services. We have expanded our capabilities in critical such areas as cardiology, orthopaedics, paediatrics, general surgery, neurology, and women’s health to name a few to guarantee the provision of specialised care.

Corporate Social Responsibility and Community Engagement

Beyond exceptional clinical care, we are equally attached to our role as a mindful corporate player in the space. This is manifested through our robust community engagement and outreach programmes. Our Diabetes Day programme, for example, has made a significant impact in raising awareness around diabetes prevention and management. We have also organised community-wide health screenings and educational activities, further demonstrating our proactive stance on chronic disease support and management. Moreover, PMC Alor Setar’s child-centric celebrations have fostered a welcoming and inclusive environment for families, solidifying our reputation as a compassionate healthcare provider.

PMC recognises that an efficient and robust healthcare system begins with a healthy workforce.

Employee Wellbeing and Sustainability

Our hospital places high priority on employee wellbeing, providing comprehensive benefits, ongoing training opportunities, and mental health support programmes. This focus on employee development has fostered a culture of excellence and compassion within the PMC team, ultimately translating into a better experience for patients. We also stand out for our commitment to sustainability and ESG (Environment, Social, and Governance) principles. We have been recognised for our efforts to create a “green hospital,” investing in initiatives like electric vehicle charging stations and energy audits. This demonstrates that sustainable practices can be successfully integrated into our healthcare operations.

The impact of our patient-centric approach is evident in our consistently high patient satisfaction rates.

Impact and Achievements

We are proud to be helping thousands of patients yearly, including playing a vital role in the joy of welcoming over 1,000 babies into the world annually. Our penchant for preventive care has resonated with patients, with thousands participating in our free screenings and workshops. Our “people first” philosophy is at the heart of our operations to ensure patients receive compassionate expert service. We have also taken proactive steps to better patient wait times and streamline our internal processes.

In our continuous effort to enhance patient convenience, Putra Medical Centre now offers a dedicated pick-up and drop-off service for dialysis patients. This service allows patients to schedule a convenient pick-up and delivery for their dialysis appointments, ensuring a hassle-free and timely experience. By offering this additional support, we aim to make healthcare more accessible and comfortable, especially for those who may have difficulty commuting to and from the hospital.

Future Plans

As we look to the future, our commitment to building a healthier Malaysia rings true. We plan to continue expanding our reach and increasing access to specialised healthcare services and innovative treatments. Beyond our current location, we have plans for a strategic expansion locally and across Southeast Asia. We will also further grow our digital capabilities by embracing new technologies to elevate patron encounters.

Continued Growth

Our eventful journey over the past three decades exemplifies the transformative power of an institution deeply rooted in our core values. Our passion for patient care, innovation, community engagement, and employee wellbeing has made us a true leader in shaping the future of Malaysian healthcare. As we embark on our next chapter, we are poised to continue our legacy of excellence to make a lasting positive impact.