Making Every Ringgit Count: Inside PMCK’s Patient-First Operations

At Putra Medical Centre Kedah (PMCK), healthcare isn’t just about medicine, it’s about people. It’s about making sure every patient who walks through our doors feels safe, cared for and confident in the services they receive. Behind the scenes, there’s a team working tirelessly to make this possible, led by Ms. Lee Geik Peng, our dedicated Director of Allied Health Services, who ensures that our procurement, pricing and sales strategies are always in line with our values: accessible, affordable and high-quality care for all.

Ms. Lee Geik Peng, our dedicated Director of Allied Health Services

Smart Spending with Heart: How We Manage Our Supplies

At PMCK, we believe in being smart with resources, because every ringgit saved means more care for our patients. Instead of piling up unnecessary stock, we carefully plan what to purchase, only buying what’s needed and just in time. This way, we minimize waste, maintain efficiency and make sure nothing goes to waste.

When it comes to large medical machines or equipment, we don’t just buy, we plan, assess and ensure full compliance with all necessary standards. Every decision is made with one question in mind: “Will this help us serve our patients better?”

Negotiating Not for Profit, But for Patients

Every negotiation we carry out with suppliers is done not to gain, but to give more to our patients, to our hospital and to the community. We look for the best deals, compare suppliers and always push for quality and affordability.

When items are close to expiry, we make sure they don’t go to waste. We work with our suppliers to arrange exchanges, ensuring the products are used efficiently and nothing is unnecessarily discarded.

Keeping Track So We Never Run Short

Our inventory system is like a heartbeat—steady, reliable and essential. With tools like FIFO (First-In, First-Out) and real-time stock tracking, we make sure nothing expires on the shelf and that what’s needed is always within reach.

We also use a Just-in-Time (JIT) approach, bringing in supplies only when we need them. It’s a little like grocery shopping, you don’t buy for the whole month, just enough for the week, so nothing spoils and everything stays fresh.

Bundle Deals That Make Sense and Save Cents

Sometimes, buying in bulk just makes sense. We use bundle deals to get better prices and streamline deliveries. These bundles help us save more, stock smarter and keep essential items flowing smoothly into our hospital.

Even better, we work closely with our suppliers to customize these bundles based on what our hospital truly needs, no wastage, no fluff.

Affordable Care, Because Everyone Deserves It

We know that medical costs can be overwhelming. That’s why we work hard to make sure our pricing stays competitive and reasonable, without ever compromising on quality.

By regularly reviewing market prices and refining our strategies, we strive to make great healthcare accessible to everyone—because health is a right, not a privilege.

Relationships That Make Us Stronger

At PMCK, we don’t just work with patients, vendors and clients—we build relationships. We believe that genuine care, mutual trust and professionalism are the foundation of everything we do.

We practice:

1. 1. Integrity, accountability and care in every
   2. Good relationships with vendors, to secure better prices and smoother
   3. Patient-centered values, always putting people before
   4. Professionalism and compassion, no matter who we’re dealing

These principles guide us to grow, improve and serve better day after day.

Ms Lee consistent involvement in employee programs and PMC initiatives truly reflects her supportive spirit

In Every Detail, There’s Care

From how we manage our stock to how we treat every patient, everything we do at PMCK is driven by one goal: to care better. It’s not just about operations or numbers. It’s about people, planning and purpose.

Because at the end of the day, it’s not just a hospital—it’s a place of healing, hope, and heart.

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